ESSENTIAL EMPLOYMENT LTD
About the Role:
A temporary Triage and Research Officer position is available in Romford. The role involves receiving and triaging service complaints, notifications, and enquiries, while conducting thorough reviews of incoming material. This role is critical for supporting informed decision-making within the organisation.
Key Responsibilities:
- Receive and triage written and verbal service complaints, notifications, and enquiries.
- Conduct thorough and timely reviews of incoming material.
- Risk assess complaints and requests for information to support informed decision-making.
- Prioritize high-risk and high-complexity cases as urgent.
- Make referrals for individuals making enquiries, where appropriate.
Skills and Expertise:
- Excellent communication skills (written and verbal)
- Ability to prioritize and manage workload effectively.
- Strong analytical and problem-solving skills.
- Knowledge of complaint resolution processes (preferred).